Confirm the store account
On your compatible device, sign in to the same Apple App Store or Google Play account that completed the original purchase.
PreCalm help
Support when you need it
Find purchase and local-data guidance below, or email us with the smallest amount of information needed to understand the problem.
Contact
Email PreCalm support
support_precalm@equilibelle.comSupport is provided by Equilibelle App Solutions. This website does not use a contact form or support tracker.
Helpful details to include
- iPhone or Android and your operating-system version;
- the PreCalm app version shown in Settings;
- what you expected and what happened; and
- steps we can follow to reproduce the issue.
Do not send a password, full payment-card details, health records, or private speaking-preparation text. Remove private content from screenshots before attaching them.
Founding Pro
Restore a one-time purchase
Founding Pro is a non-consumable purchase, not a subscription. Restoration is controlled by the app store where you bought it.
Free access includes every 60-second routine—Quick and personalized—practice levels 1–2, one concurrently upcoming event, the Snowfall visual environment, and the Quiet Snow ambient sound. Completed and past events and all saved history stay accessible without Pro.
Founding Pro adds 3- and 5-minute routines, practice levels 3–5, additional concurrently upcoming events, and all visual and audio choices marked release-approved in the app.
Use Restore Purchases
Connect to the internet, open PreCalm Settings, find Founding Pro, and select Restore Purchases. Allow the store check to finish.
Contact us if it is still missing
Email support with your platform, app version, and the store order or transaction reference if available. Do not send full payment details.
Purchases do not automatically cross platforms. An Apple purchase restores on iOS under Apple's rules; a Google Play purchase restores on Android under Google's rules. Restoring Pro access does not restore private preparation records, which remain local to the original device unless your device backup separately preserves them.
Payments
Billing and refunds
Apple or Google processes payment, issues the receipt, and decides refund requests under its store policies. Equilibelle App Solutions does not receive your full payment-card or bank details.
Where to request a refund
Use the purchase-history or refund-help controls for the same Apple or Google account that made the purchase. If a refund is approved or the transaction is reversed, the related Pro access may be removed.
Local-first help
Your preparation data
PreCalm does not have an account or cloud-sync service. Support cannot see or recover your events, opening lines, key messages, check-ins, routine history, practice history, or reflections. Completed and past events and all saved history remain accessible without Founding Pro.
Delete local information
Use the deletion controls available in PreCalm for individual history or event records. Clearing app storage or uninstalling can remove local app data; device backups are controlled separately by your operating-system settings.
Changing devices
Restore Purchases can restore an eligible Pro entitlement, but it does not transfer private preparation records. We cannot retrieve those records from a server because PreCalm never receives them.
Reminders
PreCalm reminders are local device notifications. Check notification permission and system settings if one does not appear. Delivery can still be affected by operating-system scheduling outside PreCalm's control.
Voice and audio
PreCalm uses optional bundled ambient audio and device narration. It does not request microphone access or record your voice. Check app sound settings, device media volume, and silent or focus modes if audio is unavailable.
Wellness boundary
Use routines comfortably
PreCalm is not medical or emergency care. Do not force or hold your breath. Stop and return to normal breathing if an exercise feels uncomfortable or lightheaded. Seek help from an appropriate qualified professional or local emergency service when you need medical, mental-health, or urgent support.